Terms and Conditions

1Introduction and Acceptance

These Terms and Conditions govern the use of the tomelbaby.com website and the home phototherapy equipment rental service provided by Wasbir Sdn. Bhd. under the brand Tomel Baby Home Phototherapy.

By browsing this website, submitting a booking form, contacting our careline or accepting delivery of the equipment, you agree to be bound by these Terms and Conditions, our Privacy Policy and our Refund and Cancellation Policy.

If you do not agree with any part of these terms, please do not use our service.

2Definitions

• "We" and "us" mean Wasbir Sdn. Bhd. (Company Registration No. 202101040240 / 1440540-H), the owner and operator of the Tomel Baby Home Phototherapy brand and a subsidiary of Salam Alliance Sdn. Bhd. (172990-A).
• "Customer" and "you" mean the lawful parent or guardian who makes a booking on behalf of the baby.
• "Equipment" means the phototherapy unit, fibre optic panel, accessories and all items handed over to you for the rental period.
• "Rental period" means the period of the booked package, running from the time the equipment is handed over until the time it is collected.

3Scope of Service and Medical Disclaimer

• Decisions about your baby treatment, including whether home phototherapy is suitable and how long it should continue, are made by your doctor.
• If your doctor directs hospital admission, please follow that instruction. Our service is not a substitute for hospital care.
• Information on this website, including articles and the self check tool, is provided for general education and is not medical advice.

4Eligibility

The rental service is provided where the following conditions are met:

• The baby has been examined and assessed by a doctor, and home phototherapy has been confirmed as suitable for the baby condition.
• The customer is a lawful parent or guardian aged 18 years or above.
• The delivery address is within our coverage area or reachable by an available delivery service.
• There is a safe power supply and suitable space to set up the equipment.

We reserve the right to decline or discontinue the service if these conditions are not met, or if we find that the baby condition requires hospital care.

5Bookings and Confirmation

1. Bookings may be made through the website form, WhatsApp or our careline.
2. We will review the information you provide, including any doctor notes or instructions.
3. A booking is confirmed once the upfront payment is received and the delivery or pickup slot is agreed.
4. Delivery slots are subject to the availability of units and staff on the day.

You are responsible for making sure the information you provide is accurate and complete. We are not responsible for delays caused by inaccurate or incomplete information.

6Prices, Payment and Deposit

• All prices are stated in Ringgit Malaysia and cover the equipment, installation, nurse visits and telephone support.
• The RM300 deposit is refundable in accordance with the Refund and Cancellation Policy.
• An extension of the 4 Days 3 Nights package is charged at RM100 per day, subject to confirmation before the return time.
• Additional eye patches are charged at RM15 each. One unit is provided at no charge.
• Lalamove delivery costs are borne by the customer and paid directly to the rider.

Prices may change from time to time. The price that applies is the price confirmed at the time your booking is made.

6.1 Accepted payment methods

All payments are made in Ringgit Malaysia. We accept online banking (FPX), credit and debit cards, e-wallets, and direct bank transfer.

6.2 Payment links

Most bookings are arranged through WhatsApp or our careline. Once the package and dates are agreed, we send you a payment link issued for your specific booking. The link opens the secure page of our licensed payment service provider, where you complete the payment using your preferred method.

Payment is processed by the payment service provider, not on this website. We do not collect or store your full card number, card PIN, online banking credentials or one time passwords, whether on this website, through WhatsApp or by telephone. Our staff will never ask you for those details.

Please make sure any payment link you receive comes from our official careline number 019-962 2345. If you receive a link from another number or account claiming to represent us, do not pay and contact our careline to verify.

A booking is treated as paid once we receive confirmation of a successful payment from the payment service provider, and a receipt is issued to you. If a payment fails, is cancelled or is reversed by your bank, the booking is not confirmed and the delivery slot is released.

7Delivery, Installation and Collection

• We deliver and install the equipment at your home. You may also collect it yourself at one of the listed pickup locations.
• Our staff will demonstrate how to use the equipment, how to continue feeding during treatment, and the signs to watch for.
• You or an adult representative must be present at the address at the agreed delivery and collection times.
• Delivery times given are estimates and may be affected by traffic, weather or circumstances beyond our control.
• The equipment will be collected on the agreed end date of the rental period.

8Ownership of the Equipment

The equipment remains the property of Wasbir Sdn. Bhd. at all times. This rental does not transfer ownership to the customer. You may not sell, pledge, sublet, lend or transfer the equipment to any third party.

9Customer Responsibilities

During the rental period, you agree to:

• Use the equipment only for the baby named in the booking and in accordance with the guidance provided.
• Not open, repair or modify the equipment.
• Keep the equipment away from water, excessive heat, pets and other children.
• Use a safe and suitable power supply.
• Allow our nurses to carry out the scheduled monitoring visits.
• Notify us immediately if the equipment is damaged, lost or not working.
• Notify us and consult a doctor immediately if the baby condition worsens.
• Return the equipment complete and in good condition on the agreed date.

10Damage, Loss and Customer Liability

You are responsible for damage to or loss of the equipment while it is in your care, except for damage arising from a defect in the equipment itself or from normal use.

Charges for damage, loss and late return are set out in the Refund and Cancellation Policy. If the cost exceeds the deposit, the balance is payable by the customer.

11Cancellation and Refunds

Cancellation, deposit refund and reimbursement terms are governed by the Refund and Cancellation Policy, which forms part of these Terms and Conditions.

12Use of the Website

You agree not to:

• Use this website for any unlawful or fraudulent purpose.
• Attempt to breach, disrupt or damage the website systems.
• Copy, reproduce or distribute website content without our written permission.

We aim to keep the information on this website accurate and current, but we do not warrant that it is free from error or available without interruption.

13Intellectual Property

The content on this website, including the Tomel Baby brand name, logo, text, graphics, images, layout and design, belongs to Wasbir Sdn. Bhd. or its licensors and is protected by Malaysian intellectual property law.

14Testimonials and Feedback

Testimonials shown on our website refer to customer experience of the service, such as delivery, installation and nurse care. They are not an indication of treatment outcomes. Every baby is different and treatment outcomes are determined by the doctor.

By sending us feedback, a review or photographs, you give us permission to display them in marketing materials unless you tell us otherwise. This permission may be withdrawn at any time.

15Personal Data

The collection and use of your personal data is governed by our Privacy Policy, prepared in accordance with the Personal Data Protection Act 2010 (Act 709) and its amendments.

16Limitation of Liability

To the extent permitted by law:

• Our liability is limited to the amount you have paid for the booking in question.
• We are not liable for indirect loss, loss of profit or consequential loss.
• We are not liable for medical decisions, treatment outcomes or the consequences of not following a doctor instruction.

Nothing in these terms excludes liability that cannot be excluded under Malaysian law, including the Consumer Protection Act 1999.

17Events Beyond Our Control

We are not liable for delay or failure to perform the service arising from circumstances beyond our reasonable control, including natural disaster, flood, fire, epidemic, power failure, network disruption, action by the authorities or movement restrictions.

18Termination of Service

We may terminate the service and collect the equipment immediately if:

• The equipment is misused or these terms are breached.
• The safety of the baby or of our staff is at risk.
• False information was given at the time of booking.
• Payment is not settled as agreed.

19Changes to These Terms

We may amend these Terms and Conditions from time to time. The current version is shown on this page together with its effective date. The terms that apply to your booking are those in force on the date the booking is confirmed.

20Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute is subject to the jurisdiction of the courts of Malaysia, without affecting your right to bring a claim before the Tribunal for Consumer Claims Malaysia.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

21Contact Us